Project DescriptionReview this project
OTRS is a platform independent Web-based help desk system that supports service organization of any kind (e.g. IT service, customer and technical product service, complaint management, public services, etc.) to increase their efficiency. It increases transparency as well as service quality and lowers your total cost of ownership. It has been certified ITIL V3 compatible by PinkVERIFY for incident, problem, change, service asset and configuration, request fulfillment, and knowledge management. Other ITIL processes like service catalog and service level management are supported as well.
No Image posted
Your rating for OTRS
This page posts information of other open source development sites, and the information here is put together through the use of a feature called OFI. These projects are not the projects on OSDN.
使い方, otrs ...